Following misunderstandings earlier this week.
Expanding on Sony’s initial attempts to offer clarification earlier this week, Jensen explained that PlayStation 5 will include a new online security feature that enables a player to submit a 40-second audio clip from a current voice chat session for moderation in instances where other players engage in problematic behaviour.
“These reports can be submitted directly through the PS5 console,” continued Jensen, “and will be sent to our Consumer Experience team for moderation, who will then listen to the recording and take action, if needed”. She did note, however, that “some submitted reports won’t be valid, and our team will take this as an opportunity to provide guidance and education.”
Jensen explained that PlayStation 5’s new voice chat security feature is non-optional as Sony wants “all users to feel safe when playing with others online, not just those who choose to enable it”. And given the cross-console voice chat functionality possible between PS4 and PS5, owners of Sony’s current-gen machine are now being informed, as we saw earlier this week, that their conversations with PlayStation 5 users will be recorded too.
“We appreciate your support, and want you to know that our team will always work to create a positive experience on PlayStation so you can focus on playing great games and having fun with your friends,” Jensen concluded.
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